By Kristy Espat
I’m very excited to introduce a highly requested feature from the Cloudbeds community: multi-currency cash payments. The Cloudbeds product and engineering team is working diligently to address our customers’ requests for a feature-rich, user-friendly solution. We are excited to share more important updates that tackle our users’ needs soon.
How Multi-Currency Works
Let’s set the stage
Imagine you run a resort in Bali with a large Australian customer base. A guest arrives at your property after a long flight and you see in their guest notes that they prefer to pay in cash. The guest didn’t have an opportunity to exchange their currency prior to arrival and it’s your goal to offer each guest a smooth check-in.
Previously, your front desk agent needed to manually look up and calculate an accurate exchange rate – creating an awkward situation for your guest as they wait to check-in.
From now on, multi-currency eliminates the need to leave the Cloudbeds platform to calculate exchange rates. Your front desk staff can easily choose from a list of accepted currencies and our system will automatically calculate the guest’s total in Australian dollars and Indonesian rupiah. Making it easy for the front desk agent to give the guest a total, print a bill, and complete the check-in.
Automatically Update Exchange Rates and Markup Options
Exchange rates are a vital part of this update, and like everything else, we worked to make them easy and reliable. Choose the currencies you accept and the system will automatically update the exchange rates twice a day.
However, for advanced users who want more options, there is an option to manually update exchange rates to fit your needs. For example, if you’d like to offer currency exchange as an amenity to your guests and revenue source for your property, you can add a markup to each exchange rate.
Seamlessly Integrated Features
Our goal is to create one seamlessly integrated system. Tracking and managing cash payments and exchange rates is now more simple. We’re constantly working to improve and innovate the Cloudbeds platform to empower independent property owners and managers across the world.
Ready to set up multi-currency?
Follow our step-by-step guide to set up, edit or deactivate foreign currencies.
Multi-Currency is available for our Plus, Premier, and Enterprise Users
Share Your Story
The Cloudbeds product team has spent the last several months talking to a variety of users about their experience.
We use your stories and experiences to drive product updates and innovation. We’re proud to offer multi-currency, and we can’t wait to hear what features you would like to see next.
We’d love to hear your story. How can we create an even better experience for your guests?
Submit your suggestions here.
Interested in becoming a Cloudbeds Customer? Let’s chat!
About Kristy Espat
As Product Marketing Manager at Cloudbeds, Kristy puts her experience operating as an independent hotelier to good use. With properties in Peru (www.palla.pe), Germany (www.hotel-am-markt.eu), and Spain, Kristy brings the unique perspective of an international hotelier to the Marketing and Product teams. When she isn’t hard at work for Cloudbeds or one of her hotels, you’ll find her by the water. As a Belizean native, Kristy loves the ocean and is a certified rescue diver who travels around the world in search of that perfect dive spot.
