We’re in a Golden Age of hospitality technology. Independent properties and hospitality professionals have an opportunity to elevate their brands by giving their guests a more personalized experience. From check-out to post-stay, independent properties should harness technology to create this connection and sense of trust with their guests.
One such technology is a point-of-sale (POS) system. A POS is a broad term for a terminal that accepts payments from customers. It can be physical, such as at a hotel restaurant where cards are processed in-person, or virtual, like a front desk taking an off-site guest’s payment details over the phone.
In this article, we’ll explore the benefits of a physical POS for Independent hotels, hostels, and bed and breakfasts. Even small properties can take advantage of simple technological upgrades like adding a POS to their property. Here’s how.
Any property that has food and beverage operations, a spa, or even a concierge selling in-destination activities, needs a system to sell these items to guests. In the past, staff would have to add on-property charges by hand to a guest’s folio. These manual methods took up valuable staff time and left room for error. These manual entries also prevented management from capturing data around guest spending patterns.
Today, a hotels’ POS can (and should!) be directly connected to your property management system. This provides some clear benefits for hotels:
In addition to inventory and staff management functionality, here’s what to look for when searching for the best POS for your independent property:
Smaller properties don’t always have access to the deep pockets that fund the latest hospitality technology. Investing in a modern point-of-sale empowers your staff to deliver a seamless experience on par with much larger properties. In addition to an improved guest experience, you’ll also gain operational precision and make more accurate data-backed decisions. It’s a win all around for properties that sell more than just room to guests.
The Cloudbeds Marketplace currently integrates with five partners: Lightspeed, Poster, Tabology, Torqus, and #HOTTAB. When used together, these PMS/POS combos allow guests to charge their bar/restaurant tab to their room. The PMS sends onsite guest information and room numbers to the POS, which allows the POS to post items and charged directly to the guest folio. Slick! Check out the Marketplace here.
Cloudbeds creates cloud-based hospitality management software that simplifies the working lives of professional property owners, operators, and employees. Tens of thousands of hotels, hostels, vacation rentals, and groups in over 135 countries trust Cloudbeds’ award-winning software. Founded in 2012, Cloudbeds has expanded to hundreds of team members in 31 countries who altogether speak 17 languages.