banner type: None
thistemplate: single-templates.php

Accidental Overbooking Checklist

Talk to one of our local hospitality experts to learn more.
Schedule a call

Whether overbookings are part of your strategy to mitigate cancellations or occur accidentally when distribution channels are updated manually, your Front Desk team must be prepared to manage an overbooked guest.

A checklist can help your staff stay calm and skillfully handle the situation. This way, you can maintain guest satisfaction and prevent negative reviews.


Here are some tips to help your team deal with overbookings:

  • Display genuine care, empathy, concern, and understanding. 
  • Be patient but firm, and don’t let the guest’s emotions control yours.
  • Partner with neighboring hotels that offer comparable quality, guest experience, and location. 
  • Prepare ahead of time. Monitor your PMS in case it alerts you about overbookings. 
  • If a guest needs to be relocated, consider the dates, duration of their stay and their status. 
  • Be aware of the industry-standard compensation so you cover the cost of a night, tax and transportation to the other accommodation.


Avoid overbookings and broaden your marketing and distribution strategy with a powerful Channel Manager.

Get bright ideas and best practices delivered straight to your inbox
300+ booking channels. Zero added commissions.
Connect to hundreds of online distribution channels with the confidence that double bookings caused by manual errors are a thing of the past.
You might also be interested in...

7 reasons why you need a channel management system


What is an overbooking strategy and does my hotel need one?


What is a channel manager? All you need to know

Web Beacon
“Hi there, I’m the Cloudbeds assistant. I can help with any questions or schedule a demo. Ready to chat?“
Chat with Sales
Chat live with one of our expert hospitality consultants to discuss your specific needs.
Live Chat
Questions, Support?
Get Support or use our automated system to easily search for answers to your questions.
Ask a question
Schedule a Demo
Schedule a live demo and see for yourself how Cloudbeds can grow revenue, streamline operations, and enable memorable guest experiences.
Request a Demo
3033 5th Ave. Ste 100
San Diego, CA 92103
Contact Us